bendy Privacy Policy

This page describes what we collect when you use bendy and how we keep that data protected. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts (mobile banking, local payment, online payment, e-wallet), or place wagers on our sportsbook, live casino, slots, or esports markets, we collect and process certain personal information.

We at bendy are committed to protecting your privacy. Our data handling practices follow applicable laws and industry standards. We use your information only for legitimate operational purposes: account administration, payment processing, fraud prevention, customer support, and compliance with legal obligations.

This policy explains what data we collect, how we use it, who may access it, how long we retain it, and what rights you have over your information.

What Data We Collect and How We Use It on bendy

Account Registration Data

When you register a bendy account, we collect your full name, email address, date of birth, phone number, and residential address. We use this information to verify your identity, send account notifications, and comply with anti-money-laundering (AML) regulations.

We require government-issued identification (KTP, passport, or driving license) and proof of address (utility bill or bank statement dated within three months) before we process your first withdrawal. We store these documents securely for compliance purposes and retain them for the duration of your account plus a standard retention period thereafter.

Payment and Transaction Data

When you deposit funds via DANAe-wallet, mobile bankinglocal payment, online payment, e-walletor bank virtual accounts (mobile banking, local payment, online payment, e-wallet), we collect the payment method, amount, timestamp, and transaction reference. We use this data to process your deposit, maintain your account balance, and generate statements.

We retain transaction records for a minimum of six years to comply with financial reporting and tax obligations. Our payment processors (e-wallet providers and banks) may store additional copies of this data according to their own retention policies.

Betting and Gaming Data

We record all wagers you place on bendy sportsbook (Liga 1, Piala Indonesia, Champions League, Premier League, MotoGP, badminton), live casino tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We collect the amount wagered, odds selected, outcome, and timestamp.

We use this data to settle wagers, maintain accurate account balances, detect fraud, and generate account statements. We retain this data for the duration of your account and for a standard archival period afterward.

Device and Usage Data

We collect information about the devices you use to access bendy, including device type, operating system, browser type, IP address, and approximate geolocation (derived from IP). We use this data to prevent fraud, investigate unauthorized access attempts, and improve our platform performance.

We also collect usage data such as pages visited, features used, time spent in each section, and session duration. This helps us understand how users interact with bendy and identify technical issues.

Cookies and Tracking

bendy uses cookies to remember your login session, store your preferences, and track your activity on our platform. These cookies are essential for bendy to function correctly. We also use cookies to analyze usage patterns and improve our services.

Third-party analytics services (such as Google Analytics) may set their own cookies on your device. You can disable cookies through your browser settings, but this may limit your ability to use bendy effectively.

Data Protection, Third Parties, and Your Rights on bendy

How We Protect Your Data

We at bendy use industry-standard encryption (SSL/TLS) to protect data in transit. We store sensitive data in encrypted form at rest. We limit access to your personal data to authorized bendy staff who need it to perform their roles. We require these staff to sign confidentiality agreements.

We conduct regular security audits and maintain incident response procedures. However, no system is completely secure. We cannot guarantee absolute protection against all possible attacks. Users are responsible for keeping their own login credentials confidential.

Third-Party Processors and Sharing

We share your data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals. We share data with our customer support platform to handle your inquiries. We may share data with law enforcement or regulatory authorities if legally required.

We do not sell your personal data to third parties for marketing purposes. We do not share your data with advertisers or data brokers. We may share aggregated, anonymized usage statistics with partners to improve our services, but these statistics do not identify you.

Your Data Rights

You have the right to request access to your personal data held by bendy. You have the right to request correction of inaccurate data. You have the right to request deletion of your data, subject to legal and operational constraints (for example, we must retain transaction records for tax compliance).

To exercise these rights, contact bendy support via live chat, email, or in-app messaging. We respond to requests subject to standard response windows. We may ask you to verify your identity before fulfilling data requests.

Data Retention

We retain your account registration data for the duration of your account. We retain payment and transaction data for a minimum of six years for tax and compliance purposes. We retain usage and device data for analytical purposes, typically for one to two years, then delete or anonymize it.

If you close your bendy account, we retain your data for the periods specified above. After these retention periods expire, we delete or anonymize your data, except where we are legally required to retain it longer.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We notify users of material changes via email or in-app alert. Your continued use of bendy after such changes constitutes acceptance of the updated policy.

Contact Us About Privacy

If you have questions about this privacy policy or wish to exercise your data rights, contact bendy support. Our support team is available via live chat, email, and in-app messaging during standard business hours. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta can reach us through the same channels.

• We collect registration, payment, wager, and device data to operate bendy.
• We use encryption and access controls to protect your data.
• We share data with payment processors and support service providers only.
• We retain transaction data for a minimum of six years for tax compliance.
• You have the right to access, correct, and request deletion of your data.

bendy handles your personal information with transparency and protects it through industry-standard security practices.